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All articles in the Knowledge Base can be read without logging in. If you raise a ticket, and do not receive an answer within 24 hours, please check your spam folder.

Support is available for questions around the installation and use of the Online Bible program, both for a Windows or Mac desktop computer (or laptop) as well as for tablets and smartphones (iOS and Android).

However, support is only available in English and Dutch. If we do receive questions in other languages, we will use a translation tool to give an answer, but obviously we take no responsibility for the correctness of the translation.

On this website there are three options to get support:

  1. Enter search terms to find articles in our Knowledge Base.
    Fill these search terms in the field top left of this website and press Search. Some of the results might not be in English. Our apologies for this. You can improve the search results by using more English words.

  2. Going through the hierarchy of the Knowledge Base to find the available article.
    The Knowledge Base is set up in a number of categories, and within that groups of articles. Select a category of group to get more details.

  3. Entering your own question.
    To do this click on New Support Ticket, top right of this website. You should then get a next screen. Please then fill all relevant fields. During this process you might see suggestions for articles from our Knowledge Base. If none of these answer your question, press Submit to create a ticket, and we will respond by email as soon as possible. If you have not heard back within 24 hours then please check the spam folder of your mailbox.

Please bear in mind that the helpdesk is manned by volunteers who are not available full time. We are also based in Europe, so your daytime might be night for us.